Order Processing

Once your order has been successfully placed, our team will begin processing it as soon as possible.

Orders are normally processed within 1–2 business days. Processing may take slightly longer during busy periods, product launches, sales, or public holidays.

Shipping & Delivery

After your order has been processed and dispatched, it will be handed over to our delivery partner.

Delivery times may vary depending on your location, shipping service, weather conditions, and other circumstances outside our control.

Estimated Delivery

• Standard delivery: approximately 3–7 business days
• Remote areas may require additional delivery time
• Delivery estimates begin after your order has been dispatched

Shipping Charges

Available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

Promotional free-shipping offers may be available from time to time and may be subject to specific terms or minimum order requirements.

Order Tracking

When tracking information is available, it may be provided after your order has been dispatched.

Please allow some time for the tracking information to update after the package has been handed to the delivery partner.

Delivery Issues

If your order has not arrived within the expected delivery period, please contact us so we can assist you.

Please make sure the shipping address and contact details provided at checkout are accurate. We cannot be responsible for delays caused by incorrect or incomplete delivery information.

Damaged or Incorrect Orders

If your package arrives damaged, opened, or contains an incorrect item, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue and provide an appropriate solution.

Need Help?

If you have any questions about your order or delivery, our support team is here to help.