1. Introduction

This Privacy Policy explains how VELSONIC collects, uses, stores, and protects information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name and contact information.
• Email address and telephone number.
• Billing and shipping information.
• Order and transaction details.
• Account information if you create an account.
• Information you provide when contacting customer support.
• Technical information about your device and website usage.

3. How We Use Your Information

We may use collected information for purposes including:

• Processing and fulfilling orders.
• Providing shipping and delivery updates.
• Processing payments through our payment providers.
• Responding to customer enquiries and support requests.
• Maintaining and improving our website.
• Preventing fraud, abuse, and unauthorized activity.
• Sending marketing communications where permitted and applicable.
• Complying with legal and regulatory obligations.

4. Payment Information

Payments may be processed through third-party payment providers. Payment information may be handled directly by those providers according to their own privacy policies and security practices.

VELSONIC does not need to store your complete payment card details when those details are processed securely by an external payment provider.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website activity, maintain essential functionality, and improve your shopping experience.

Some cookies may be provided by third-party services that operate features or analytics on our website.

6. Third-Party Services

We may work with trusted third-party service providers to operate our business. These may include payment processors, shipping providers, analytics services, marketing platforms, and technology providers.

These providers may receive only the information necessary to perform the services they provide to us, subject to applicable requirements.

7. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent where required, we may send you information about products, offers, launches, and other updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the relevant communication.

8. Data Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information. These may include rights to request access, correction, deletion, restriction, or other forms of control over your personal information.

Requests can be made by contacting us using the details below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

Any updated version will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us.