Return Window

Eligible items can generally be returned within 14 days of receiving your order. Return requests submitted after this period may not be accepted.

Please contact us before sending any item back so we can provide the appropriate return instructions.

Return Eligibility

To be eligible for a return or exchange, the item should generally meet the following conditions:

• Item is unused and in its original condition.
• Original packaging is included where applicable.
• All accessories and included components are returned.
• Item has not been damaged through misuse or improper handling.
• Return request is submitted within the applicable return period.

Items That May Not Be Eligible

Certain items may not qualify for return or exchange, including products that have been used, damaged after delivery, or returned without the required original packaging or accessories.

Eligibility may depend on the condition of the product when it is received by our team.

Exchanges

If you received a defective, damaged or incorrect item, please contact us as soon as possible. Depending on availability, we may arrange an exchange or another suitable resolution.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us promptly. Include your order number and clear photographs of the product and packaging so our team can review the issue.

How to Request a Return

Refunds

Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements. Approved refunds are processed through the original payment method where possible.

Return Shipping

Unless the item is defective, damaged or incorrect, return shipping costs may be the responsibility of the customer. Any applicable return shipping arrangements will be confirmed when your request is reviewed.