Refund Policy
Refund Policy
We want you to be satisfied with your purchase. Please review the following information before requesting a return or refund.
Returns
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
Items must be returned in their original condition and with all original packaging, accessories, and included materials.
Return Eligibility
To be eligible for a return, the product should meet the following requirements:
- The item must be unused and in its original condition.
- The original packaging should be included.
- All accessories and included items should be returned.
- Proof of purchase may be required.
- The return request must be submitted within 14 days of delivery.
Items That May Not Be Eligible
Returns may not be accepted for products that have been damaged after delivery, used improperly, or returned without their original components or packaging.
Items that show signs of misuse, excessive wear, or damage caused by the customer may not qualify for a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please include your order number and clear photographs of the product and packaging so that we can review the issue.
Refund Process
Once your return is received and inspected, we will review the condition of the returned item.
If the return is approved, the applicable refund will be processed to the original payment method where possible.
Please allow additional time for your bank or payment provider to reflect the refund in your account.
Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless the return is due to an error on our part or a defective product.
Exchanges
If you would like to exchange an item, please contact us before sending the product back.
Exchange availability may depend on product availability at the time your request is processed.
How to Request a Refund
To start a return or refund request, please contact our support team with your order number and details of your request.
Email: Ava171736@gmail.com