Order Processing

Orders are generally processed within 1–2 business days after the order is placed. Orders placed on weekends or public holidays may be processed on the next available business day.

Processing time is separate from the shipping time required for your order to reach its destination.

Delivery Time

Standard delivery generally takes approximately 3–7 business days after dispatch. Delivery times can vary depending on the destination, courier service, weather and other circumstances outside our control.

Shipping Process

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on the delivery destination, order and available shipping method.

Order Tracking

When tracking information is available, it may be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for a reasonable period, please contact our support team with your order number.

Delivery Issues

If your order appears to be delayed, please first check the latest tracking information. Delivery estimates are not guaranteed and can occasionally be affected by circumstances outside our control.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order. If you notice an incorrect address after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include your order number and clear photographs of the product and packaging so our team can review the issue.